Pearl International Tours and Travels Private Limited
Latest update: February 21, 2019

This web site (the Site) is published and maintained by Pearl International Tours and Travels Private Limited, a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.



Terms and Conditions

This Service Agreement (hereinafter referred to as "Agreement") is the definitive agreement between Pearl International Tours and Travels Private Limited., a company incorporated under the Companies Act, 1956 and having its Registered Office at 903, Rohit House, 3 Tolstoy Marg, New Delhi 110 001, India (hereinafter referred to as "Pearl International Tours and Travels Pvt. Ltd"); and the "Agent" subscribing electronically to this service with his/its details captured separately. (Pearl International Tours and Travels Pvt. Ltd and the Agent are hereinafter individually called "Party" and collectively, "the Parties")

WHEREAS

1. Pearl International Tours and Travels Pvt. Ltd. is the owner of the Website www.sastiticket.com (hereinafter referred to as "the Website"), and engaged in the business of providing ticketing, hotel bookings, travel insurance, car rentals, tours, packages and other travel and hospitality goods and services to travel agents;

2. The Agent is engaged in the business of providing travel services to its customers including ticketing, hotel bookings, travel insurance, car rentals, tours, packages and other alike services intends to avail the various facilities offered by Pearl International Tours and Travels Pvt. Ltd through the Website for carrying out its business operations; and NOW, THEREFORE, in consideration of the payments and other covenants, obligations and representations contained herein, the sufficiency whereof is hereby acknowledged, the Parties agree as follows:

1. Interpretation

In this Agreement, unless otherwise provided or if the subject or context otherwise requires:
(a) Words denoting the singular include the plural and vice versa, and words denoting the whole include a reference to any part thereof.
(b) Clause and Paragraph headings are inserted for ease of reference only and shall not affect the interpretation of this Agreement.
(c) References to this Agreement or any document or agreement include references to such document or agreement as amended, notated, supplemented, varied or replaced from time to time.
(d) The words "including", "include" and "in particular" shall be construed as being by way of illustration only and shall not be construed as limiting the generality of any preceding words.

2. Obligations of the Parties

2.1 Obligations of the Agent:
2.1.1 Pearl International Tours and Travels Pvt. Ltd grants to the Agent a limited, non-transferable right to use the Website in accordance with the terms and conditions of this Agreement. The Agent shall use www.sastiticket.com to make legitimate reservations or purchases and shall not use the Website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
2.1.2 The Agent agrees that the Website and the content provided on the Website, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the prior written permission of Pearl International Tours and Travels Pvt. Ltd, and/or its third party providers and distributors, except that the Agent may download, display and print the materials presented on the Website for business and commercial use only.
2.1.3 (i) The Agent shall be solely responsible for maintaining the confidentiality of its password and account information. The Agent may not authorize any third parties to use the services on its behalf, and shall be responsible for all actual or purported use by the Agent and those allowed by the Agent to use the services. The Agent may not divulge, sublicense, transfer, sell or assign its password and account information under any circumstances. Any attempt to do so shall be null and void and shall be considered a material breach of this Agreement.
(ii) The Agent shall be solely responsible for all usage or activity on its account including, but not limited to, use of the account by any person who uses its password and account information, with or without authorization by the Agent. If the Agent has reason to believe that its account is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of its password and account information), it must promptly change the affected password and account information and notify Pearl International Tours and Travels Pvt. Ltd of the problem by e-mailing it. It is however clarified that the Agent shall be fully liable for all use of its account, including any unauthorized use of its account by any third- party.
2.1.4 Without prejudice to the foregoing core method of making bookings by utilizing the license to access the Website through the login and password, the Agents may from time to time, at Pearl International Tours and Travels Pvt. Ltd discretional written permission, make bookings by:
2.1.4.1. Either sending an offline request for ticketing through email/phone to Pearl International Tours and Travels Pvt. Ltd, with the tickets booked through this mode being reflected/uploaded on to the Website only once ticketing is complete; or
2.1.4.2. Accessing Pearl International Tours and Travels Pvt. Ltd IATA account through sub-logins, with such tickets may never get posted/displayed/uploaded on the Website. Accordingly, it is expressly agreed that the Agent shall be fully liable for payments for the ticketing booked through these non-core methods as well.
2.1.5 The Agent shall not use the services provided by Pearl International Tours and Travels Pvt. Ltd through the Website for any purpose that is unlawful or prohibited.
2.1.6 The Agent shall inform Pearl International Tours and Travels Pvt. Ltd immediately by telephone and additionally confirm in writing any matters coming to its knowledge which indicate a suspected problem (including incorrect pricing) with or misuse of the Pearl International Tours and Travels Pvt. Ltd automated electronic booking system by any person.
2.1.7 The Agent shall use the services provided by Pearl International Tours and Travels Pvt. Ltd at the prices advertised by Pearl International Tours and Travels Pvt. Ltd on the Website (the latest price advised being applicable) provided that the Agent shall be entitled to offer discounts and incentive schemes to its customers at its sole cost and responsibility without affecting its liability to account to Pearl International Tours and Travels Pvt. Ltd in accordance with this Agreement.
2.1.8 The contents of the Website (including information, communications, images and sounds contained on or available through www.sastiticket.com) are provided by Pearl International Tours and Travels Pvt. Ltd, its affiliates, independent content providers and third parties. The contents of the Website are copyright © Pearl International Tours and Travels Pvt. Ltd , its affiliates independent content providers or third parties and cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Pearl International Tours and Travels Pvt. Ltd.
2.1.9 The Agent acknowledges that Pearl International Tours and Travels Pvt. Ltd has not reviewed and does not endorse the content of all sites linked to from the Website and is not responsible for the content or actions of any other sites linked to from the Website. The Agent's linking to any service or site shall be at its sole risk.
2.1.10 Agent shall be responsible for dispatch of the tickets, vouchers, etc. directly to its customers accompanied with the required delivery challans and all other relevant documents as required under the applicable statutory and governmental regulations. Any improper travel documentation, the issuing agent will be responsible to bear the deputation charges.
2.1.11 Agent shall make delivery of tickets/vouchers & other required documents and collect the requisite details and payment from customers.
2.1.12 Agent and/or its Partner shall have no authority to bind Pearl International Tours and Travels Pvt. Ltd to any third party commitments of any nature and Agent shall not hold out as an authorized representative of Pearl International Tours and Travels Pvt. Ltd in any manner whatsoever to any third party.

2.2 Obligations of Pearl International Tours and Travels Pvt. Ltd.
2.2.1 Pearl International Tours and Travels Pvt. Ltd and its affiliates undertake not to disclose or divulge the Agent's personal information to any third party.
2.2.2 Pearl International Tours and Travels Pvt. Ltd shall use all reasonable endeavours to check the accuracy of the Information published on Website.
2.2.3 Pearl International Tours and Travels Pvt. Ltd shall provide a login and password to Agent, which will allow the Agent a limited access to Website. The access to the website is limited in nature, and Pearl International Tours and Travels Pvt. Ltd will not provide any payment gateways to the Agent and the Agent shall collect payments directly from its own customers.

3. Terms of Payment

3.1 The fees and payment for Pearl International Tours and Travels Pvt. Ltd Services shall be as specified in Schedule "A" for advance-agents, and shall be as specified in Schedule B for credit-agents.
3.2 The Agent shall also make payment of voiding and refund charges at the rate determined by Pearl International Tours and Travels Pvt. Ltd from time to time according to prevailing market standards plus penalty if any charged by the concerned airlines (i.e. no show, advance purchase violation, class abuse,gds inventory misuse,churn booking, ticketing time limit etc). These charges will be deducted from the Agent's ledger balance as and when they occur. Pearl International Tours and Travels Pvt. Ltd reserves the right to amend the rates and schedules thereto from time to time through written communication including electronic mode.
3.3 The refund credit will be given back to the Agent after receipt thereof by Pearl International Tours and Travel Pvt. Ltd from the Airline/Hotel/Supplier
3.4 Non-payment/delayed payment will be considered as the breach of the obligations of the Agent, and shall further attract a late payment interest at the rate of 18% per annum. Provided that, Pearl International Tours and Travels Pvt. Ltd receipt of the late interest amount shall not be deemed to be any waiver of the primary breach.
3.5 Any voiding of ticket will be entertained only till 2000 Hrs.
3.6 Fare rules would be mentioned on www.sastiticket.com

4. Taxes

Pearl International Tours and Travels Pvt. Ltd shall be entitled to deduct tax from all commissions/ incentives payable to the Agent and applicable TDS certificate(s) will be issued in accordance with applicable legal provisions.

5. Representations and Warranties

5.1 Pearl International Tours and Travels Pvt. Ltd does not warrant nor makes any representations regarding the accuracy or completeness of any data or information contained on the Website. Pearl International Tours and Travels Pvt. Ltd disclaims any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any person, arising out of or from the use of the information contained in the Website.
5.2 Although Pearl International Tours and Travels Pvt. Ltd makes every effort to ensure that the description and content on each page of the Website is correct, it does not, however, take responsibility for any changes occurred due to human, data entry errors or for any loss or damages suffered by any person due to any information contained herein. Also, Pearl International Tours and Travels Pvt. Ltd does not own or operate airlines and other suppliers and cannot therefore control or prevent changes in the published descriptions.
5.3 The Agent represents and warrants that:
5.3.1 It has full power and authority to enter into this Agreement as at the date of execution of this Agreement.
5.3.2 It is not aware of any charges, actions, suits, and proceedings etc, actual or threatened, which would restrict or prohibit him from performing any of your obligations under this Agreement.
5.3.3 there are no current, pending or threatened actions or proceedings before any court, arbitrator, administrative tribunal or government authority which might materially and adversely affect its business, assets or conditions (financial or otherwise) or operations or the ability to perform obligations under this Agreement.

6. Indemnity

6.1 The Agent agrees and undertakes to protect, defend, indemnify and hold harmless Pearl International Tours and Travels Pvt. Ltd., its employees, officers, directors, agents or representatives from and against any and all liabilities, damages, fines, penalties and costs (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) arising from or relating to:
6.1.1 Any breach of any statute, regulation, direction, orders or standards from any governmental body, agency, or regulator;
6.1.2 Any breach of the terms and conditions in this Agreement by the Agent or its employees, officers, directors, agents or representatives;
6.1.3 Any claim of any infringement of any intellectual property right or any other right of any third party or of law.
6.1.4 any claim made by any third party/user arising out of the use of the services and/or arising in connections with services offered by the Agent under this Agreement.
6.2 The Agent also agrees to indemnify, defend and hold harmless Pearl International Tours and Travels Pvt. Ltd and/or its affiliates, partner websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses asserted against or incurred by the Lawson and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the Agent pursuant to this Agreement.

7. Liability

7.1 The Agent acknowledges that Pearl International Tours and Travels Pvt. Ltd acts only as a website provider and therefore it has no liability whatsoever for any aspect of the arrangements between the Agent and the customer as regard to the services provided by the Agent. In no circumstances shall Pearl International Tours and Travels Pvt. Ltd be liable for any activities/ services provided by the Agent.
7.2 The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Pearl International Tours and Travels Pvt. Ltd and it is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Pearl International Tours and Travels Pvt. Ltd is not responsible for any form of transmission, whatsoever, received from any Linked Site. Pearl International Tours and Travels Pvt. Ltd is providing these links to the Agent only as a convenience, and the inclusion of any link does not imply endorsement by Pearl International Tours and Travels Pvt. Ltd of the site or any association with its operators or owners including the legal heirs or assigns thereof.
7.3 Pearl International Tours and Travels Pvt. Ltd does not accept responsibility for any defects that may exist or for any costs, loss of profits, loss of data or consequential losses arising from the Agent's use of, or inability to use or access or a failure, suspension or withdrawal of all or part of the service at any time. The Agent acknowledges that Pearl International Tours and Travels Pvt. Ltd has no control over and Pearl International Tours and Travels Pvt. Ltd excludes all liability for any material on the World Wide Web, which can be accessed by using the Website.
7.4 Pearl International Tours and Travels Pvt. Ltd shall not be liable to the Agent or any other party claiming for the Agent by virtue of termination of this Agreement for any reason whatsoever for any claim for loss or profit or on account for any expenditure, investment, leases, capital improvements or any other commitments made by the Agent or any other party in connection with their business made in reliance upon or by virtue of this Agreement.

8. Term and Termination of Contract

8.1 This Agreement shall enter into effect on and from the date the Agent electronically accepts the Terms of Agreement at the sign of registration on the website and shall continue to be in operation unless otherwise terminated by either Party in accordance with the provisions of this Agreement.
8.2 Either Party may terminate this Agreement with immediate effect by giving a notice to the other Party.
8.3 Pearl International Tours and Travels Pvt. Ltd may also terminate this Agreement and/or discontinue provision of any of the services at any time for any reason, including any improper use of the Website or the Agent's failure to comply with the terms and conditions of this Agreement. Such termination shall not affect any right to relief to which Pearl International Tours and Travels Pvt. Ltd and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this Agreement and these terms and conditions, all rights granted to the Agent will terminate and revert to Pearl International Tours and Travels Pvt. Ltd and its third party providers or distributors, as applicable.
8.4 The Agent agrees and understands that in case of breach of clause 3: Term of Payment, Pearl International Tours and Travels Pvt. Ltd reserves a rights to cancel all the unutilized bookings for the future dates wherein the Agent will fully indemnify and hold harmless Pearl International Tours and Travels Pvt. Ltd against any claims of its customer in relation to such bookings.
8.5 In addition to the above, Pearl International Tours and Travels Pvt. Ltd may terminate this agreement as follows;
(a) Upon 30 (thirty) calendar days prior written notice without giving any reason
(b) Immediately upon written notice in the event Agent's undergoes a change of control (i.e. any a change of control (i.e. any person(s) or entity (ies) acquires fifty per cent (50%) or more of Agent's issued and outstanding shares or other securities)
8.6 The agent agrees that in case of non-payment on due dates Pearl International Tours and Travels Pvt. Ltd reserves the right to block further issuance and reissuance of tickets till the old payment is made in full.
8.7 In case mirror ID's are given to agent for issuance and PNR'S creation at agent's office. Agent will be responsible for following guidelines set by airlines for ticket issuance. Any abuse/ misuse of mirror ID access resulting in ADM's for airlines will be borne by the agent.
8.8 With immediate effect from the date of termination, the Agent shall cease to use the services offered by Pearl International Tours and Travels Pvt. Ltd and shall immediately deliver up to Pearl International Tours and Travels Pvt. Ltd in accordance with the directions of Pearl International Tours and Travels Pvt. Ltd all documents and other property (including without limitation financial and statutory records) belonging to Pearl International Tours and Travels Pvt. Ltd (insofar as such property and information was obtained in pursuance of the performance of services under this Agreement).

9. Confidentiality

9.1 The Agent acknowledges that all documents and any other material containing or referring to confidential information which at any time are or become within or under its control, power or possession are, shall become and shall at all times remain the property of Pearl International Tours and Travels Pvt. Ltd, to which the confidential information relates.
9.2 The Agent undertakes (both during the term and after the termination date):
a) On request made at any time by Pearl International Tours and Travels Pvt. Ltd, to deliver all the confidential information (including copies thereof) or delete the confidential information from any re-usable material in accordance with the directions of Pearl International Tours and Travels Pvt. Ltd;
b) not to use or disclose any confidential information except as is necessary to perform its obligations under this Agreement or except as required by law or any regulatory body, provided that this clause shall not apply to confidential information which comes into the public domain other than through the default of any member of the Agent;
c) Not to copy or reproduce any confidential information in any form or on any media or device except as is necessary to perform its obligations under this Agreement;
d) To ensure that the password and account information provided to it by the Pearl International Tours and Travels Pvt. Ltd for accessing the Website is secured by all means.

10. Intellectual Property Rights

10.1 The contents of the Website (including information, communications, images and sounds contained) are provided by Pearl International Tours and Travels Pvt. Ltd, its affiliates, independent content providers and third parties. The contents of this site are copyright © of Pearl International Tours and Travels Pvt. Ltd, its affiliates, independent content providers or third parties and cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Pearl International Tours and Travels Pvt. Ltd.
10.2 Pearl International Tours and Travels Pvt. Ltd has and shall retain all ownership rights in the Website, including all patent rights, copyrights, trade secrets, trademarks, service marks, related goodwill and confidential and proprietary information. The Agent will have no rights in the Website except as explicitly stated in this Agreement.

11. Governing Law

This Agreement shall be governed by and construed and in accordance with the Laws of India, and subject to Arbitration provisions below, with the exclusive forum being courts at New Delhi.

12. Arbitration

12.1 Any and all disputes or controversies arising out of or in connection with the interpretation, performance or non-performance, or termination of this Agreement, shall, to the extent possible, be settled in the first instance by prompt and good faith negotiations between the Parties.
12.2 If the dispute cannot be settled within seven (7) days by mutual discussions, the dispute shall finally be settled by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator to be appointed by Pearl International Tours and Travels Pvt. Ltd. The venue of arbitration shall be New Delhi and the arbitration proceedings shall be conducted in English language.
12.3 Each Party shall bear its own costs (including legal costs) for participating in the arbitration proceedings. The arbitrator's fees and expenses and other incidental expenses shall be paid by the Parties as determined by the arbitral tribunal.

13. Assignment

The Agent shall not assign or transfer all or any of its rights or obligations under this Agreement without the prior written consent of Pearl International Tours and Travels Pvt. Ltd.

14. Force Majeure

Neither Party to this Agreement shall be liable for failure to perform any of its obligations hereunder during any period in which such performance is delayed by Force Majeure event including but not limited to fire, flood, war, riot, embargo, organized labour stoppage, earthquake, hurricane, acts of civil or military authorities, acts of terrorism, acts of god etc. beyond the reasonable control of the Parties, provided that the Party whose performance is affected by the event of Force Majeure gives notice in writing to the other Party of such event and provided further that the Party whose performance is so affected did not act in a reckless manner or did not wilfully misconduct itself.

15. Severability

The various provisions of the Agreement are severable and if any provision is found by the Parties hereto or is held to be invalid or unenforceable by any court of competent jurisdiction such invalidity or unenforceability shall not affect the validity or enforceability of any of its other provisions unless it goes to the root of the Agreement or radically affects it.

16. Entire Agreement and Amendments

This Agreement sets forth the entire agreement and understanding between the Parties as to the subject matter hereof and merges all prior discussions and negotiations between them. No modification to or amendment of this Agreement shall be valid or binding unless made in writing by means of a side- letter and signed on behalf of the Parties by their duly authorised officers or representatives.

17. General Provisions

17.1 Binding Effect; Benefit. This Agreement shall insure to the benefit of and are binding upon the parties hereto and their respective successors and permitted assignees. Nothing in this Agreement, expressed or implied, is intended to confer on any person other than the parties hereto and Pearl International Tours and Travels Pvt. Ltd, any rights, remedies, obligations or liabilities under or by reason of this Agreement.
17.2 Annexes and Schedules. The Annexes, Schedules and any revisions to this Agreement are a part of this Agreement as if set forth in full herein.
17.3 Notices. Any notice or other communication required or which may be given hereunder shall be in writing and shall be delivered by registered post to the parties at the following address, and shall be deemed to be received within 48 hours of the dispatch. The post office shall be the agent of the addressee.
Pearl International Tours andTravels Pvt. Ltd
903 Rohit House,
3 Tolstoy Marg, New Delhi - 110001, INDIA

Schedule A for Advance Agents Payments

The Agent shall make payment for the services availed under this Agreement by cash/ cheque/ demand draft in advance. Advance payment may, in Pearl International Tours and Travels Pvt. Ltd sole discretion, attract a deposit incentive at a rate and threshold to be determined by Pearl International Tours and Travels Pvt. Ltd .This deposit incentive policy is not binding and may be withdrawn or changed at the discretion of Pearl International Tours and Travels Pvt. Ltd management.

Schedule B for Credit Agents Payments (Invoicing and Payments)

i. All account statements shall be available online. In some cases offline statements (not invoices) will be mailed to the Agents. The Agent shall make payments as per online statements, unless they are receiving offline statements, which will then override and supersede the online statements. Further, offline statements may be revised to adjust unbilled invoices, refunds, incorrect commissions and the revised statements will be payable in full subject to reconciliation by the Agent..
ii. Agent is liable to make the payments as follows:
a) For agents on IATA credit, the payment for International and Domestic bookings should be made at least 2 days before the BSP date if the payment is made by Cheque. Incase the payment is being made by RTGS /Bank Transfers, the same should be received before the BSP Payment Schedule date.
b) The BSP payment schedule is being notified by IATA to all the IATA and agents. Non IATA agents are responsible to refer to IATA schedule on their own.
c) For agents on Weekly credit, the payment for International and Domestic bookings done between Sunday to Saturday (both days included) should be made on every Monday for the previous week if the payment is made by Cheque. Incase the payment is being made by RTGS /Bank Transfers, the same should be received by Wednesday for the previous week.
d) For agents on Daily Credit, The Agent shall make payments due for International & Domestic bookings the same day or the following working calendar day by 12 pm either through Transfer Cheque, RTGS or Cash Deposits. Any other terms and conditions communicated by Pearl International Tours and Travels Pvt. Ltd in writing will be applicable.
iii. The payments shall be subject to deduction of tax at source (TDS) as per the provisions of the Income Tax Act. Any other applicable taxes will be over and above the agreed rates.
iv. For the purposes of other products except Air bookings, Agent shall require to pay in advance while booking.
v. Any cancellation of bookings shall be adjusted in next payment cycle and credit note shall be issued of the cancelled tickets. Retention and cancellation charges on hotel and/or air products would be on actual.
vi. Any payments due and payable under this Agreement that remain unpaid on the relevant due date of payment shall accrue interest at the rate of 18% per annum from the due date of payment until full payment is made.
vii. Pearl International Tours and Travels Pvt. Ltd reserves the right to cancel un-flown segments to recover dues beyond 7 days from the promised payment date, with all liability being that of the Agent for such cancellations. In addition, agent will pay a daily penalty of Rs 1000 for every day of delay in making full payment.



General Information

General Information

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Pearl International Tours and Travels Private Limited requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. By offering for sale travel to particular international destinations, Pearl International Tours and Travels Private Limited does not represent or warrant that travel to such point is advisable or without risk. Pearl International Tours and Travels Private Limited does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. Pearl International Tours and Travels Private Limited reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Pearl International Tours and Travels Private Limited shall have no obligation to take the needs of any User into consideration in connection therewith. Pearl International Tours and Travels Private Limited reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. No waiver by Pearl International Tours and Travels Private Limited of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and Pearl International Tours and Travels Private Limited during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at New Delhi, India.

Cancellation Policy

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Sastiticket will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, call Sastiticket Customer Care on 180030006170. For all offline cancellation of domestic flights a standard charge of Rs. 300 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 1000 per person would be charged for online cancellation and 2000 for any offline cancellation, over and above the airline own cancellation charge. For no-show on domestic flights, Sastiticket will charge Rs. 100 per person per sector as standard no-show charges. Please refer to airline specific amendment and cancellation policy while using Sastiticket Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

Fees Payment

Sastiticket.com reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Sastiticket.com further reserves the right to alter any and all fees from time to time, without notice.The user shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.In case, there is a short charging by Sastiticket.com for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Sastiticket.com is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.The user shall request Sastiticket.com for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 60 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Sastiticket.com as the case may be. No refund would be payable for any requests made after the expiry of 60 days as above and all unclaimed amounts for such unutilized or �¢??no show�¢?? air or hotel booking shall be deemed to have been forfeited.

Promotion Codes

Sastiticket.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Sastiticket.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice. In case of dispute with any party, Sastiticket.com's decision will be binding and final.When you register with Sastiticket.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

Visa Guidelines

The travel bookings done by Sastiticket.com are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. Sastiticket.com is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.Please carry a valid visa for the country you will be visiting or transiting through.Please check with the concerned airline or embassy for all visa requirements.

Passport Information

Passport details are mandatory for e - ticket issuance to Europe, USA and Canada. A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines: # KLM # Kuwait Airways # Air France # Saudi Arabian Airlines # American Airlines # Continental Airlines # Delta Airlines # United Airlines # Kenya Airways # China Southern Airlines # China Eastern Airlines # Aeroflot # Egypt Air # Biman Bangladesh Airlines # Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket. In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a Sastiticket.com representative will contact you for your passport details. Please keep the following details handy: Passport Details: Passport Number Issuing Country Date of Birth (DD/MMM/YY) Gender Expiry date of Passport (DD/MMM/YY) Last name/ Surname of traveler First name/ Given name of traveler Middle name of traveller (if any).

Flight booking policy

The total price displayed includes all applicable government taxes. Excludes all applicable airport taxes or other charges payable at the airport. You are required to pay the entire amount prior to the confirmation of your booking. There will be no refund for 'no-shows' or any partially unused flights. Meals, frequent flyer miles and special service requests are on request basis only and are subject to airlines confirmation. For any information regarding your Frequent Flyer miles, please contact the airline directly Kindly ensure that you have the relevant visa, immigration clearance and travel with a passport, with a validity of at least 6 months. To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare. Infants must be accompanied by an adult at least 18 years of age. The passenger needs to check-in at least 3 hours prior departure for Air India and Air India Express International flights, else will be considered as a no show. As per the airline rules, the standard check-in time begins 3 hours before departure. Infants must have valid proof-of-age documents showing that the infant is under two years old. You need to carry appropriates travels permissions (Valid Passport, Visa, Immigration clearance etc.) done before departure. Sastiticket.com is not responsible. Sastiticket.com is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure. Sastiticket.com reserves the right to charge transaction fees for availing the Sastiticket.com Services and further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing the Sastiticket.com Services. GSTIN cannot be updated once booking is completed.

Others

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Pearl International Tours and Travels Private Limited requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. By offering for sale travel to particular international destinations, Pearl International Tours and Travels Private Limited does not represent or warrant that travel to such point is advisable or without risk. Pearl International Tours and Travels Private Limited does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. Pearl International Tours and Travels Private Limited reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Pearl International Tours and Travels Private Limited shall have no obligation to take the needs of any User into consideration in connection therewith. Pearl International Tours and Travels Private Limited reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. No waiver by Pearl International Tours and Travels Private Limited of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and Pearl International Tours and Travels Private Limited during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at New Delhi, India.